Frequently Asked Questions
To create an account, go to the How to Use JUM3A page, enter
your login data, and you will then receive a confirmation email via which you will be able to login easily
If you are a registered user and have forgotten the password, click on Forgot Password, and
you will receive an email containing instructions on how to reset your password.
You can select items on Jum3a website add to your cart, then
proceed to check out and fill the delivery information.
Currently we accept
cash payment (Cash on Delivery) upon receipt of purchases.
The delivery time varies by item, with the majority of
products available for delivery next working day in Baghdad, or within 2-4
working days elsewhere. To see when a product will be delivered, select your
location on the product page and an estimated delivery date will be displayed,
or else our call center will confirm the exact delivery date, also the the
delivery information available on this page https://jum3a.com/pages/delivery .
Yes, we large delivery
fleets in Iraq and will deliver your order to your door, anywhere in Iraq, we also use third party delivery services as well which is guaranteed by JUM3A.
Using your code is as easy as 1-2-3!
Place all the items in your shopping cart and click on
checkout. You will be redirected to the payment page.
On the payment page, enter the coupon code I the field
labelled “Gift card or discount code”.
Enter your code in the box and click "Apply"
JUM3A will exchange / return the items in case is not used and still in its original conditions and free of damage with duration of 3 days / 72 hours after receiving the items.
Please visit this link to view full details: https://jum3a.com/pages/crp
The warranty starts from the date of invoice and it is varying as per the product brand and vendor policy. However, all brands we
offer have genuine warranty.
In the email that you have received you can find at the
bottom of the email Unsubscribe Here just click on it and its will take you to a web page to complete the unsubscribe.
JUM3A loyalty points is dynamic based on your purchases and your tire points, you can enjoy great benefits such as additional discounts or free shipping, for more details:
https://jum3a.com/pages/rewards
Yes, you have the option to write a review for the items you've purchased or share your feedback about your experience with our services. Please keep in mind that all reviews are only accepted through invitation and should come to your registered email address.
Unfortunately, we will not know if an item will go on sale or be marked down until it actually happens.
We are very sorry that the item that you need is out of stock. When an item is out of stock, on the product pages, you will see a
button labelled “Notify Me”. Click on the Notify Me button and enter you email address. Once the item is back in stock you will immediately be notified by
email that the item is now available.
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect
your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they
have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the
shopping features on the website. Cookies need to be enabled on your browser so
you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your
computer unattended. You can log out by clicking on "Logout" link at the top of the page.
With your account, you will have access to the following
information.
Your Account Information.
Your Order History.
Your Wishlist.
Your Coupons and Gift Certificates.
Call the Customer Service Team.
We are here for you 24 hours a day - 365 days a year.
0772 909 0009
Email info@jum3a.com Customer Service Team:
Looking forward to help you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.